Privacy Policy

This Privacy Policy explains how Helpolos ("Helpolos", "we", "our", or "us") collects, uses, and protects your personal data when you use our website at helpolos.com (the "Service"). We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We may collect the following types of personal data:

Personal Information: Such as your email address, password, and any other details you voluntarily provide when registering or logging in (via email or Google login).
Usage Data: Information about your interaction with our Service, including your IP address, browser type, device information, pages visited, and time spent on our website.
Cookies and Session Data: We use session cookies to maintain your login session and enhance your user experience.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and maintain the Service, including user authentication and account management.
To process payments for subscriptions via our payment processor, Stripe.
To communicate with you regarding account updates, support, and important notifications.
To analyze usage data and improve our Service.

3. Legal Basis for Processing

We process your personal data based on your consent, the necessity to fulfill our contractual obligations, and our legitimate interests in providing and improving the Service.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for the following purposes:

Session Management: To maintain your login session and support essential security features.
Usage Analysis: To gather usage data that helps us understand and improve the Service.
Security: We use Cloudflare to protect our Service from bots and DDoS attacks. Cloudflare may set additional cookies as necessary to help secure our website.

You may control or disable cookies through your browser settings; however, this may affect your ability to use certain features of the Service.

5. Third-Party Services

We work with third-party service providers to help us deliver the Service. These include:

Google: For authentication via Google login. Only the necessary information is shared for account access.
Stripe: For secure payment processing. Stripe handles your payment details directly.
Cloudflare: For protecting our Service from bots and DDoS attacks, as mentioned above.

6. Data Retention and Security

We retain your personal data only for as long as necessary to provide the Service and meet our legal obligations. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, or loss. However, no method of transmission or electronic storage is 100% secure.

7. Your Rights

Under the GDPR, you have certain rights regarding your personal data, including:

The right to access your data.
The right to correct or update inaccurate information.
The right to request deletion of your data (under certain conditions).
The right to restrict or object to our processing of your data.
The right to data portability.

To exercise these rights, please contact us at [email protected]. We may require identity verification before processing your request.

8. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. We may share your data only with:

Service providers who assist in operating the Service (e.g., Stripe, Google, and Cloudflare).
Authorities or other third parties if required by law or to protect our rights.

9. International Data Transfers

Your personal data is processed within the European Economic Area (EEA) and is not transferred outside the EEA. If a transfer becomes necessary, we will ensure adequate safeguards are in place to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.